How to integrate ServiceNow & Slack’s Slash Commands

Step 1. Create the Processor

New Processor

https//:<instance name>.service-now.com/<Path>.do

For example: MyCompany.service-now/myPath.do

parameter = “hello”

https//:<instance name>.service-now.com/<Path>.do?<parameter>

For example: MyCompany.service-now/myPath.do?hello

Step 2. Make the processor public

New Public Page

Step 3. The Slash Command

Create New Command

Step 4. First Test

Step 5. Build the Staging Table

Step 6. Replacing the Processor Script

Step 7. Test the slash command again

Step 8. Responding/Running Server side actions

Response

Highly Recommended: Adding Some Security

Conclusion

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store